QUESTIONAIRE FOR THE INTERNET BANKING PROTOTYPE

1. What is your age ? 18-25 26-35 36-45 46+
   
   
2. What is your occupation (if not a student) ? Occupation:
   
   
3. Sex: Male Female

Experience

1. Do you have a computer at home ? Yes No
   
   
2. Do you use a computer at work ? Yes No
   
   
3. What software packages are you familiar with ?
   (You may choose more than one)
   
   Word Processing  Spreadsheets  Databases 
   Drawing Packages  Cad systems  Other 
   
   
4. Do you have Internet at home ?
   Yes No
   
   
5. Have you ever used an online service ?
   Yes No

How did you Feel ?

1. Did you feel comfortable during this user trial ?
   Yes No
   
   
2. What would you alter to make you feel more at ease?
   

System Functionality

1. Was it obvious how the system worked from first glance? Yes No
   
   
2. Did you think the system was...
   Slow Adequate Fast
   
   
3. Would you use this system again ?
   Yes No
   
   
4. What changes to the system would you like ?
   
   
   

Tasks

1. Did you need help at any time ?
   Yes No
     If yes, did you use the help on the menu or did you ask someone?
     Help System   Ask Someone
   
   
2. Were you able to carry out all the tasks ?
   Yes No
   
   
3. How many mistakes did you feel you made ?
   0 1 2-5 more than 5
   

Rating

Please rate on a difficulty level of 1-5 what you thought of each of these tasks (i.e., 1 would be very easy, 5 would be very difficult).

1. Registration:                   1  2  3  4  5
2. Logging In:                     1  2  3  4  5 
3. Viewing Transactions:     1  2  3  4  5 
4. Fund Transfer:                1  2  3  4  5 
5. Bill Payment:                  1  2  3  4  5 
6. Creating a Bill Payment:  1  2  3  4  5 
7. Changing Password:       1  2  3  4  5 
8. Using Help System:        1  2  3  4  5